“Benefit Concepts actually delivers the service other firms promise when trying to gain your business. CSS switched our health insurance to Benefit Concepts, Inc. eight years ago and have since switched all of our employee insurance to them due to the support they provide. Our BCI representative has become an extension of our HR department and has a one-on-one relationship with each of our employees and their families, promptly resolving any issues that may arise on their behalf. BCI also brings us benefit plan options each year to help CSS control costs. Our employees understand we may need to change plans and carriers at times to control costs, but they insist we stay with Benefit Concepts, Inc.”
CSS International, Inc.
“We have been working with Benefit Concepts, Inc. for many years and have always been satisfied with the service provided. They promptly address any problem brought to their attention. They have also worked diligently to minimize the impact of ever-increasing and frustrating health insurance costs. They always work with our budget needs in mind, while finding the best product for our employees. Unlike other benefits providers we have worked with in the past, BCI represents our interests, not the health insurance company’s.
H. C. Heyward
Anson Construction Company, Inc.
“When I became Executive Director of Charleston Habitat for Humanity in June 2005 I found that my predecessor had not reviewed in-depth the health coverage offered our staff. Carrie Pergerson met with me, provided multiple insurance options, and we discussed in detail the pluses and minuses of each plan. Carrie’s knowledge base was excellent, she is a friendly and engaging person, and she answered my many questions with expertise and patience. We found a great health plan and later added a good dental plan. Carrie works with me each year when renewal on our insurance is due. She is also very prompt when adding or deleting a staff member from our plans. I have recommended Benefit Concepts to other small businesses, especially non-profits, because of their willingness to find the best plan for a small company.”
Charleston Habitat for Humanity
“I met Lynne Bernthal when I first moved to Charleston in 2001 and our company was in its infancy. BCI has worked with us and met our needs as we grew from 11 employees to 53 employees. I can always count on her and her office to be courteous and prompt with answers to any questions I have no matter how simple. BCI’s service to my employees has gone beyond the company needs to meet any employee’s special needs they might have. They work well to keep our employees information confidential and work diligently to resolve any disputes the employee may have with the insurance company and the health provider. Each year BCI provides to me several choices of plans from which we can make an informed decision on what’s best for our employees not only coverage-wise but also cost-wise. BCI works well to provide us expert service and choices of providers on a personal level.”
The Golf Club at Briar's Creek
“Our law firm started using Benefit Concepts, Inc. back when we were a small company with only a few employees. Over the years we have grown and are now a mid-sized law firm. No matter what our size, we have always received the highest level of customer service from our consultant. She is always proactive, responsive and does a great job providing us with options to meet our insurance needs. Not once have we considered making a change.”
Jana L. Jones
Director of Operations
Buist, Byars & Taylor, LLC
“BCI’s level of service is thorough. Their service is what sets them apart from the others. Carrie always responds quickly to any questions we have. BCI’s service to Communities In Schools is just outstanding as they are always looking out for our best interest.”
Communities In Schools of the Charleston Area, Inc.
“I have been working with Heather Ryan of Benefit Concepts for just about 9 years, 7 of those years have been with H2 Builders, Inc. ‘Customer Service’ is what Heather and Benefit Concepts, Inc. strive at and they have overwhelmingly surpassed our expectations. Over the years we have had a few employees who have faced life and death health issues and these employees were able to utilize the services that Benefit Concept gives helping them manage their health care bills in accordance with their policy; thus, enabling them to concentrate on their health and recovery. The staff at Benefit Concepts works together as a team to service their clients so there is always someone there to answer your question or resolve any issues.”
H2 Builders, Inc.
“Lynne and her staff have been wonderful to work with. I have found that the health insurance business is truly two fold: First gathering good apples-to-apples quotes and bringing clear options to us, the business owner, and second, servicing the account. Lynne has had to be the bearer of bad news several times but she has also always brought us options. Most recently, Lynne recommended a change that saved us 4% in health premiums with better coverage. The best thing that I can say about her service is that she works well with our employees. Bidding the insurance is just the beginning with Lynne and her staff.
“Today’s insurance market is constantly changing and with these changes employers find themselves in the midst of trying to do what is best for their employees while paying close attention to the bottom line. Thanks to the support and guidance that BERCHTOLD has received from Benefit Concepts, Inc. for the last six years we have continually delivered affordable and attractive benefit options to our employees and their family’s. This has proven to be an invaluable tool in attracting and retaining outstanding employees. In addition, any time I have ever needed assistance responding to inquiries from employees regarding anything from an insurance claim to general questions about plans unrelated to our company offerings, Benefit Concepts has always been available to help. I can always rely on them for superior results and a strong dedication to their customers.”
Human Resources Supervisor